Your Personal and Business Travel Partner in Bali and Beyond

Terms and conditions will be as follows.

Reservations & Bookings: For reservations and information on published tours provided by Alexbalitour, call or WA +62(0)811396016 or contact Also, visit us online at or contact your agent. When booking, the guest travelers (Guests) agree to accept the terms, conditions, policies and rules set forth in this agreement. The Guests also agree to accept additional terms, conditions and rules that may apply and which are unique to that specific tour. Alexbalitour reserves the right to change these terms, conditions, policies and rules without prior notice.

Passports, Visas and Travel Documents: Passengers are responsible for ensuring that they have the proper travel documents including passports and/or visas. Passports must be valid for at least six (6) months beyond the date departure back home. Some countries require a full blank page in the passport for stamping purposes.

Pricing and Payment: Published and quoted prices are subject to change due to factors beyond our control such as fluctuation in foreign currency exchange rates, fuel surcharges, etc. Prices are final and fixed once final payment has been made. Checks in IDR Rupiah are accepted as the primary form of payment. Major credit cards (VISA, MC, Amex and JCB) are also accepted with a 2,9% surcharge.

  • 50% of trip price due 60 days before departure as a down payment
  • 50% final payment due 30 days before departure

Note that Pricing and Payment terms for custom tours may vary and will be specified in quotes and proposals for that tour.

Refunds and Cancellations: 

The following cancellation penalties apply:

  • 50% of trip price: 60 to 31 days before departure
  • 100% of trip price: 30 to 0 days before departure

Note that Refund and Cancellation terms for custom tours may vary and will be specified in quotes and proposals for that tour.

Trip Cancellation and Travel Protection Insurance: Your vacation requires a substantial investment. It is highly recommended that you protect your investment in the unlikely event that you are forced to cancel, delay or interrupt your trip. Purchasing an optional trip cancellation policy will reimburse these non-refundable costs if you need to cancel for any covered reasons. Most policies also include reimbursement for medical expenses incurred while on your trip.

Airline Flights: As a courtesy, Alexbalitour can assist guests with airline bookings to the tour destinations. Generally, the tour prices do not include airfare. Once airline tickets are purchased, they may not be refundable. Economy airline seats are the least expensive tickets, but are generally non-refundable, non-transferrable and non-changeable. Alexbalitour is not responsible for refunds of airline ticket purchases at any time before departures. Passengers are responsible to know and comply with the terms and conditions of the booking airline and/or the booking broker. Alexbalitour will make every effort to monitor and inform guests of flight changes or delays. Inbound flights must be scheduled to arrive at the airport of the city where the tour begins and on the day that the tour begins. Return flights must be scheduled to depart from the airport of the city where the tour ends and on the day that the tour ends. Guests who are arriving or departing on days other than as specified on the tour itinerary are responsible for catching up with the tour group at their own expense.

Hotels: Alexbalitour selects hotels of the highest standards to accommodate their guests. However, occasionally there may be situations where the scheduled hotels do not have the rooms available to adequately accommodate the tour group. In this unlikely event, the group will be assigned to a hotel of equal or higher standard.

Motor Coaches: Guided tours and transfers will generally be provided by a luxury bus and professional driver. Restroom facilities will be available on the larger coaches. Guests will be required to rotate their seat selection each day so to give the other guests a different vantage point for scenic viewing.

Tour Guides: Each Alexbalitour published tour will have an experienced, professional tour director assigned to the group for the duration of the trip. The tour director will be responsible for the welfare of the entire group during the tour, from scheduled arrival to scheduled departure. Local expert tour guides may be assigned for local city tours and sightseeing tours.

Itineraries: In some instances, itineraries for tours may change due to situations beyond the control of Alexbalitour. Factors affecting the itinerary of a tour include, but not limited to, inclement weather conditions, road closures, closure of scheduled attractions, unforeseen traffic delays, etc. In any event, Alexbalitour will make every effort to adjust the itinerary to make it equally pleasurable, educational and exciting.

Meals: Certain meals are included as specified on the tour itinerary. Guests will be responsible for meals not included.

Baggage: Because of the size limitations of the cargo area of most of the tour buses, guests are limited to one checked bag or less, while on tour. Carry-on bags are limited to 1 item that fits in overhead storage and 1 handbag. Guests may be charged extra for additional items. This is in line with baggage guidelines set by most airlines.

Gratuities: It is customary to tip tour directors, bus drivers, meal servers and other service workers who may be of assistance to you on the tours.

Optional Programs: Occasionally the tour director may offer guests optional experiences that are not included on the itinerary. These may include sightseeing trips, special meals not included, museum visits etc. Guests are under no obligation to purchase any options. A list of the options will be provided with your travel documents.

Photo/Video Waiver: Alexbalitour may take photos or videos of its tours which will include guests. Participants grant Alexbalitour permission to use same for promotional or commercial use without payment or compensation to participant.

Custom Tours: These Terms & Conditions apply to custom tours except where modified in the group proposal and/or agreement.

Assumption of Risk: I am aware that travel I am undertaking may involve hazardous activities and/or situations, with a risk of illness, injury or death which may be caused by forces of nature, animals, insects or flora, the negligence of Alexbalitour, or other persons and companies known or unknown, or of willful or criminal conduct of third parties. I am aware that weather conditions may be severe, adverse and/or unpleasant. I am also aware that medical services or facilities may not be readily available or accessible during some, or all, of the time during that I am participating on the trip. I am willing to accept the risks and uncertainty involved as being an integral part of my adventure. I hereby accept and assume full responsibility for any, and all risks of illness, injury or death and of the negligence of Alexbalitour and agree to hold harmless and release Alexbalitour from claims of third party negligence.

Physical Conditions: I understand the physical requirements of the activity in which I will be participating, and I currently have no known physical, medical or mental condition which would impair my ability to participate in this tour or my safety in this activity, and I am willing to assume all risks that may be created, directly or indirectly, by any such condition. I hereby authorize, without further consent, Alexbalitour or my local ground handler or others to arrange for any emergency medical treatment as may be necessary for me because of participation in this activity.

Knowing and Voluntary Liability Release: I have carefully read these Terms and Conditions and the booking information sections of this document, and fully understand its contents. I am aware that this is a release of liability and a contract between myself and Alexbalitour and that I agree of my own free will, I agree to these Terms & Conditions and Alexbalitour release from Liability for myself, each member of my traveling party and any minor children accompanying me.