Your Personal and Business Travel Partner in Bali and Beyond
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FAQS

Useful information

  • WHY I NEED TOUR AGENT?

    A tour agent takes all of the headache out of planning a trip and handles virtually all aspects of your travel, at absolutely no cost to you.

  • CAN YOU WORK WITHIN A CERTAIN BUDGET?

    Yes, we work within any and all realistic budgets, and an honest sharing of ideas and goals helps us immensely when making recommendations and suggested edits to travel plans. We will customized your tour base on your budget.

  • DOES IT COST MONEY TO GET A QUOTE?

    No, there is no fee for our vacation planning services as the travel vendors involved recognize our value and compensate us from the gross amount paid. For those complicated international itineraries that require custom crafting and significant involvement of our international on-location partners, we do request an intent-to-travel deposit to begin the process. This deposit is applied to the reservations that are made on your behalf.

  • DO YOU ACCEPT CREDIT CARD?

    Yes, we accept cards from major Credit Card for payment also bank transfer and QR Code.

  • DO I NEED TRAVEL INSURANCE?

    Travel insurance is available and recommended to protect your travel investment. Many trips, such as tours and cruises, involve non-refundable funds paid months in advance. Travel insurance protects you from losing this investment. Perhaps even more important is the ‘during travel’ coverage and assistance that comes with the top-flight insurance companies we carry.

  • HOW DO I KNOW I CAN TRUST THIS TOUR VENDOR?

    Alex Bali Tour is extremely cautious when it comes to choosing our business partners and vendors. This vetting of tour suppliers and support of the ‘good ones’ more than 17 years has given us preferred access to the world’s top trusted suppliers. In turn, they trust us to represent and care for the reputations they have earned over the years and to deliver the same high standard of care to our mutual clients.

  • HOW DO I CANCEL A TRIP?

    Call us right away. If it’s after normal business hours, please contact the next involved travel supplier (airline, hotel, tour operator, cruise line) to cancel any reservations you will not be able to use. If you purchased travel insurance, please contact the insurance company’s 24-hour line to start the cancellation process and ensure your maximum refund.

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